Privacy Policy

1. Introduction

LWorld Venture Sdn. Bhd. ("LWorld," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website.

2. Information We Collect

We may collect the following types of information:

• Personal Identification: Name, NRIC/Passport number, date of birth, nationality
• Contact Information: Email address, phone number, mailing address
• Financial Information: Bank account details, transaction history, source of funds
• Technical Data: IP address, browser type, device information, cookies
• Transaction Data: Details of purchases, sales, and other transactions

3. How We Use Your Information

We use your personal information to:

• Process and facilitate your precious metals transactions
• Verify your identity in compliance with KYC requirements
• Comply with Anti-Money Laundering (AML) regulations
• Communicate with you about your account and transactions
• Improve our services and customer experience
• Prevent fraud and ensure the security of our platform
• Comply with legal and regulatory obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operations, including custody partners and logistics providers
• Financial Institutions: Banks and payment processors for transaction processing
• Regulatory Authorities: Government bodies and regulators as required by law
• Legal Requirements: When required by court order or legal process

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are retained for a minimum of 7 years in accordance with Malaysian regulations.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Object to processing of your personal data
• Withdraw consent where processing is based on consent

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: